IWI

Legal and compliance responsibilities

IWI provides business-management software and technical integrations. Unless expressly agreed in writing, IWI is not the seller or service provider in transactions between your business and its customers and does not replace legal, tax or accounting advice, a certified cash register, an invoicing or accounting system, a regulated payment provider, a statutory register, a licence, or any other system or professional service required by law.

Your business remains responsible for:

• determining which laws and sector-specific requirements apply to its activities;
• ensuring that all information, prices, tax rates, products, services, availability, customer or vehicle data, instructions and other content entered, published or processed through IWI are accurate and lawful;
• complying with applicable tax, accounting, invoicing, receipt, record-retention, consumer-protection, privacy, employment, food-safety, licensing and other regulatory obligations; and
• correctly recording, retaining or transmitting transactions and records through any certified, statutory or mandatory external system.

You must not use IWI to conceal, omit, falsify, improperly delete or manipulate transactions or records, evade tax, bypass a legally required system, mislead customers or authorities, or otherwise facilitate unlawful activity.

The availability of a feature, document, receipt, invoice, report, payment status, template or integration does not by itself mean that it is legally sufficient, certified, approved or suitable for your particular activity.

Each party remains responsible for the obligations imposed directly on it by applicable law. Nothing in this notice excludes liability, obligations or rights that cannot lawfully be excluded.

Acceptance text

Customer business, compliance and lawful use

1. Role of IWI

IWI provides cloud-based business-management software, hosting and technical integrations. Unless an applicable order form or separate written agreement expressly states otherwise, the Customer remains the seller, service provider and contracting party in all transactions between the Customer and its own customers.

IWI does not act as the Customer’s accountant, tax adviser, legal adviser, sector regulator, employer, merchant of record or provider of a regulated payment service merely because the Customer uses an IWI feature or integration.

2. Customer information and configuration

The Customer is responsible for the accuracy, completeness and legality of information and instructions supplied to or processed through IWI, including business details, products, services, menus, prices, discounts, tax rates, availability, appointments, orders, customer information, vehicle information, payment classifications, cancellation rules and customer-facing content.

The Customer must configure and use IWI in a manner consistent with the laws and professional or sector-specific requirements applicable to its business.

3. Legal and regulatory obligations

The Customer remains responsible for determining and complying with all legal and regulatory obligations applicable to its activities, including obligations concerning:

• taxation, bookkeeping, invoicing, receipts and fiscal reporting;
• consumer information, prices, terms of sale, cancellations, refunds, guarantees and complaints;
• licences, registrations, professional qualifications and sector-specific reporting;
• food safety, allergens, hygiene, delivery and product information;
• vehicle records, mileage, repairs, maintenance and legally required automotive reporting;
• employment, personnel administration and social legislation;
• privacy, direct marketing and the lawful collection and use of personal data; and
• the retention, availability and production of legally required records.

Where the law requires a transaction, document or other record to be registered, retained or transmitted through a certified cash register, accounting or invoicing network, government platform, statutory register, payment provider or other external system, the Customer must ensure that this occurs correctly and within the legally applicable period.

An IWI feature or integration performs such a legally regulated function only where IWI has expressly identified that specific feature or integration in writing as providing that function.

4. Documents and transaction information

Documents, tickets, receipts, invoices, reports, payment statuses and other outputs generated or displayed by IWI are based on the information, configuration and integrations available to the platform.

Unless expressly identified otherwise in writing, an IWI output must not be treated as proof that a statutory obligation has been fulfilled, that a transaction has been reported to an authority or external system, or that the output is an officially certified fiscal, accounting, payment or regulatory document.

The Customer must independently verify legally relevant information and reconcile transactions, payments and external records where appropriate.

5. Third-party services

IWI may connect to third-party services such as payment providers, accounting systems, certified cash registers, communication providers, printers, delivery services, review platforms or government and sector-specific systems.

Those services may be subject to separate terms, permissions and legal requirements. The Customer is responsible for maintaining the accounts, authorisations, equipment and agreements required to use those services.

The existence of an integration does not mean that IWI controls or certifies the third-party service or that the integration satisfies every requirement applicable to the Customer’s particular activity.

6. Prohibited use

The Customer must not use, attempt to use, request that IWI be modified, or permit another person to use IWI:

• to conceal, omit, falsify or manipulate transactions, turnover, payments, taxes or business records;
• to improperly delete, alter or suppress information that must legally be retained;
• to evade tax, accounting, invoicing, reporting or record-keeping obligations;
• to bypass or interfere with a legally required certified or external system;
• to create misleading, false or fraudulent receipts, invoices, reports or records;
• to mislead customers, employees, professional advisers, auditors or public authorities; or
• to facilitate any other unlawful or fraudulent activity.

7. Data protection

Where IWI processes personal data on behalf of the Customer, that processing is governed by the applicable Data Processing Agreement.

The respective privacy responsibilities of IWI and the Customer are determined by their actual roles and by applicable data-protection law. Nothing in this clause transfers or excludes an obligation that applicable law imposes directly on either party.

8. No professional advice or automatic compliance guarantee

IWI provides technical software functionality and does not provide legal, tax, accounting or regulatory advice.

The Customer should obtain appropriate professional advice when necessary. The availability or use of an IWI feature, setting, template or integration does not by itself guarantee compliance with laws or sector-specific requirements.

IWI nevertheless remains responsible for the obligations imposed directly on IWI by applicable law and for performing its essential contractual obligations. Nothing in this clause excludes or limits liability, obligations or rights to the extent that such exclusion or limitation is prohibited by applicable law.